Your privacy is important to us. This policy explains how Hilovarex collects, uses, safeguards, and shares information when you visit our website or interact with our building knowledge resources.

Information We Collect

We collect personal and technical information to improve your user experience and respond to enquiries.

• Contact data, such as name, email address, and phone number when you submit an enquiry or feedback.
• Usage and device data, like browser type, IP address, and access times, for analytics and troubleshooting.
• Information from cookies and similar technologies, enhancing the site’s function and usability.
• Any content or preferences you provide, including resource requests or participation in surveys.

How We Use Information

We use collected data to enhance services and effectively respond to your needs.

• Answering enquiries and delivering requested building knowledge resources.
• Improving, securing, and maintaining our website and content offerings.
• Personalising your platform experience, such as remembering site preferences.
• Statistically analysing website usage to refine and expand our content.

Our Legal Basis

We collect and process your data under legal bases in compliance with applicable data protection laws.

Legitimate interest guides most data use, such as responding to user queries and ensuring website security. Where required, we ask for consent (for example, with cookies or direct marketing) or process as necessary to fulfil contractual obligations.

Sharing Data

We do not sell your information and limit sharing to essential partners and legal obligations.

• Data may be shared with technology providers who maintain our website or support analytics, under strict data agreements.
• Information might be disclosed to comply with legal requirements or to protect the rights and safety of our users.
• If the business structure changes, data may transfer in accordance with applicable privacy standards and user notification.

Data Security

We use robust technical and organisational measures, such as encryption and restricted access, to keep your information secure. Data retention periods are limited according to legal and operational needs, with a focus on minimising exposure and risk.

Your Rights

You have control over your information under data protection law.

• Request access to the personal data we hold about you.
• Ask for corrections if your data is inaccurate or incomplete.
• Request deletion or restriction of your information in certain circumstances.
• Object to or withdraw consent for processing activities when applicable.

Cookies and Similar Tools

Hilovarex uses cookies to operate the site and analyse usage. These include essential cookies for site performance, as well as analytics subject to consent. See our separate cookies policy for full details.

View Cookie Policy View Cookie Policy

Contact Us

For privacy questions or data requests, please use our contact form. We respond to enquiries in accordance with data regulations.

Policy Updates

Updates will be posted on this page and, where appropriate, communicated directly to users. Please check regularly for the latest privacy information.